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Frequent General Questions


Premium Technical Support

Do you need some custom functionality or specific features in our products? We can implement them for you within the frame of our Premium Technical Support. This service includes:

  • consulting on existing products’ features
  • quick and careful request handling
  • precise estimating
  • creative development
  • any other project-related help you might need from us with your custom implementation.

Premium Technical Support is provided via e-mail, support forums or remote access to your computer and is paid on a Time and Material basis. We generally bill the time actually spent by our developers on fixing of your issue. But all estimates are pre-agreed with you before fixing the issue, so you have full control over the cost.

The workflow in this case is simple. You submit your request via appropriate product support email (for example, comfyj-support@teamdev.com.) Our support engineers investigate your task and contact you within 1 business day. They may ask you for additional information, provide their estimates or give any other feedback. After their estimate is agreed with you, they start working on your request. After the work is done you are billed for the hours spent on your task.

For more information please contact our sales department.

Your support is phenomenal… Your responsiveness is really helpful… I continue to be impressed with you and your team.
John Michelsen, iTKO Inc.

I would like to thank you and your team for your professional development and support services. Everything just worked as expected :) It was a pleasure to work with your company!
Mag. Gabriel Gruber, Workflow EDV GmbH

… Your support is genuinely as top notch as your products are.
Bruce Mager, Civil Service Superannuation Board

Working with people in your own building can be difficult let alone across countries and oceans but nobody comes close to matching your expertise, professionalism, creativity and customer service.
Thanks again TeamDev!

Sundeep Patel, IORAD